Depending on the application maintenance tasks, we provide two main service packages:

Website maintenance

This service is used for supporting existing customer Web solutions: adding new and changing existing functionality, fixing the defects detected during production phase. Such support allows maintain the correspondence between the permanently shifting customer business and deployed software solution, react on the competitive environment changes in short time.

It is very important to understand the cooperation specific aspects of such kind of service. For instance, it is important to assign a specialist on the customer side, not only responsible for the maintenance project, but also able to describe the goals and points of the required changes, and these changes influence on customer business. Such approach allows development team to propose the most effective solution that can be adopted for future changes with minimum efforts.

Hot-line support

The purpose of this package is providing customer’s web solutions stable functioning: currently it means availability of web application in 7x24x365 mode, which is critical, at the most cases for the business.

For successful work of support team, it is necessary to consider development of the comprehensible communication plan, an attentive work under the details and scenarios of the escalation plan, conducting trainings of interplay between support and customer teams. Also a good practice is performing the Acceptance testing as the first step. The goal of the activities described above is providing the maximum reliability of supported Web solution, decreasing to the minimum probability of the critical failures and resource unavailability time. Additionally (depending on the required service and tasks level), this package can include the Remote administration.